Our Offering
Bar
Beverage Basics - Learn the process of alcohol creation, the styles and the key selling terms for Beer, Wine and Spirits.
Bar 101 - Discover the correct way to make and prepare drinks behind the bar; from pouring beers and wines to shaking cocktails.
Cocktail Creation - Explore different cocktail styles, learn and understand balance, bring some famous classics to life, and explore flavours with various techniques and ingredients.
Beverage Advanced - Enhance your team to a level to be able to take accredited courses in; Certified Beer Server (Beginning of a cicerone), WSET Level 2 Wine, WSET Level 1 Spirits.
Cocktail List - Go on the journey of tasting, trialling, balancing and costing out the seasonal cocktail list you need.
Front Of House
Allergens and Intolerances - Learn how to keep yourself and your guests safe with a better understanding of allergens and intolerances and the best practice when dealing with them.
Sales and Guest Experience - Discover the techniques you can use to have the confidence to be able to up-sell to guests. Change the mindset of sales from Wolf of Wall Street to a guide of experiences.
Service 101 - Be confident in the full journey of the guest, manage timings, call aways and beating the guest expectations.
Coffee
Coffee 101 - Learn how to make different types of coffee. Discover the differences to frothing different milk types. Learn tamping techniques and the right amount of coffee to get consistently great tasting coffee. Even learn how to make your first pieces of latte art.
Coffee Management - Learn how to set up and deep clean your coffee station. Ensuring that your machine is maintained and servicing to the highest standards. Including how to test and then fine tune your grind.
Leadership and Management
How to develop your leadership skills through challenging workplace culture, procedural thinking and understanding those around you. Identify the gaps in the current systems, so together you can shift actions and become a high-performance team.
Mystery Shop Reports
Discover how your venue is viewed from a guest’s viewpoint. Be able to have trackable and quantifiable data to see where you are succeeding and what areas of the business need to be developed. Be able to implement targeted training and have proof of progression and development.
Venue Consultancy
Taking a deep dive into your business from a holistic viewpoint, looking at all aspects; e.g. financials, workflow and team culture. Working alongside you on a day to day basis to truly understand and help develop your business.