Bespoke
Hospitality Training
“Engaging and practical, skills I actually need.” - Nick D
“Gets green teams delivering service you can stand behind..” - Ryan K.
“Highly rated by all training delegates” - Paul M.
“Engaging and practical, skills I actually need.” - Nick D “Gets green teams delivering service you can stand behind..” - Ryan K. “Highly rated by all training delegates” - Paul M.
"A rare combination of education and enjoyment ." - Sarah P.
"I found it easy to understand and very relatable" - Jake S.
"A rare combination of education and enjoyment ." - Sarah P. "I found it easy to understand and very relatable" - Jake S.
“Great understanding and engagement of product and upselling." - Eduardo C
"Helpful and practical, offering valuable strategies for immediate application" - Paolo M.
“Great understanding and engagement of product and upselling." - Eduardo C "Helpful and practical, offering valuable strategies for immediate application" - Paolo M.
Our Courses
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Bar
Taking bartender’s from their first day to being able to own their bar. Looking at sequence of service, cocktail creation, mis en place and all the skills needed to be a well rounded bartender.
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Front of House
From the initial connection, to reading the guest, learn how to create instant relationships with your guests. A comprehensive development journey in sales and guest service.
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Barista
Educating new baristas from making their first coffee, exploring machine maintenance, types of coffees, grind adjustment and making exquisite latte art.
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Leadership and Management
Exploring team management styles, communication techniques, managing difficult conversation and inspiring others. Diving into the financial; Cogs, Stock control and Reporting.
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Consultation
Looking at the business from a holistic view, reviewing all aspects; financials, workflow and team culture etc.. Working alongside you on a day to day basis to truly understand and develop your business.
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Mystery Shop Reports
Get comprehensive reports around how your business is viewed from the guest perspective, allowing us to work together to develop effective training programs to improve on highlighted issues.
